1. Introduction

Welcome to ChatVector ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of the data you process through our platform.

This Privacy Policy explains how we collect, use, and share information when you access our website or use our software-as-a-service (SaaS) platform (the "Service"). By using ChatVector, you agree to the collection and use of information in accordance with this policy.

2. Roles and Responsibilities

To ensure clarity regarding how your data is handled, we distinguish between three roles:

• You (The Client): The user of the ChatVector service.
• Us (The Provider): ChatVector, operating from the Republic of Mauritius.
• Merchant of Record (Reseller): Lemon Squeezy, our authorized reseller who handles all payments and tax compliance.

3. Information We Collect

3.1. Information You Provide (Account Data)

‍When you register for ChatVector, we collect personal information required to manage your account:

• Identity Data: Name and Email Address.
• Business Data: Your Google Ads Account IDs and WhatsApp Business API credentials.
• Billing Data (Important): We use Lemon Squeezy as our Merchant of Record. When you make a purchase, your billing information (address, credit card details, and tax ID) is collected and processed directly by Lemon Squeezy. ChatVector does not view, store, or process your credit card information.

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3.2. Information We Process on Your Behalf (End User Data)

‍To provide our attribution service, we process data regarding the individuals who interact with your WhatsApp links ("End Users"). Regarding this data, You are the Data Controller and We are the Data Processor. This includes:

• Identifiers: Google Click IDs (GCLID), IP addresses, and unique browser identifiers.
• Communication Data: WhatsApp phone numbers, message timestamps, and delivery status.
• Message Content (Optional): If you enable AI Intent Analysis, we securely process the text of inbound messages to determine lead qualification.

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3.3. Usage DataWe automatically collect information on how the Service is accessed and used, such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, and the time and date of your visit.

4. How We Use Your Information

We use the collected data for the following purposes:

• Service Delivery: To link WhatsApp conversations to specific Google Ads clicks and attribute conversions.
• Automation: To verify valid leads and upload "Offline Conversion" events to your linked Google Ads account.
• AI & Improvement: To train our algorithms to better detect bots, spam, and non-sales engagements (e.g., support tickets).
• Communication: To contact you with service updates, newsletters, or promotional materials. You may opt out of these communications at any time.

5. Sharing of Data

We do not sell your data. We share your information only in the following circumstances:

• With Our Merchant of Record (Lemon Squeezy): We share your email and order details with Lemon Squeezy to facilitate your subscription, invoicing, and tax calculation.
• With Service Providers: We employ third-party companies to facilitate our Service, including Amazon Web Services (AWS) for secure cloud hosting.
• With Google Ads: At your explicit instruction, we transmit conversion data (including GCLID, conversion value, and timestamp) directly to your linked Google Ads account.
• Legal Requirements: We may disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

6. Data Retention

• Account Data: Retained for as long as your account is active.
• Attribution Logs: Retained only for as long as necessary to provide historical reporting or to comply with legal obligations.
• Payment Data: We do not retain payment data. Lemon Squeezy retains billing records in accordance with their own data retention policies and tax regulations.

7. Security of Data

The security of your data is important to us. We use commercially acceptable means (including encryption in transit and at rest) to protect your Personal Data. However, remember that no method of transmission over the Internet is 100% secure.

8. Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA) or the UK, you have certain data protection rights. ChatVector aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

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ChatVector
‍Unit 361, 179 Whiteladies RoadBristolBS8 2AGUnited Kingdom

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Email: support@chatvector.co

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Note: The address above is for correspondence purposes. The Service is operated from the Republic of Mauritius.

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